Frequently Asked Questions

11wickets FAQ — Answers to All Questions

Find detailed answers to all your questions about opening an account, depositing and withdrawing funds, bonuses, games and safe gaming.

11wickets welcomes you. This page has been created to answer the most common questions from players in Bangladesh. Clear information on everything from account registration to depositing with bKash or Nagad, the rules of slots or cricket betting, bonus terms and responsible gaming has been organised below. If you cannot find your question, contact our 24/7 live chat support.

Account and Registration

To open an account at 11wickets you need an active mobile number, a valid email address and a strong password. The registration process is completed entirely online and takes only a few minutes. Registering with accurate information ensures that withdrawals and verification go smoothly in the future.

No. Under 11wickets rules, each player may operate only one account. Creating multiple accounts may result in all accounts being permanently closed and any deposited funds being forfeited. So play with a single account and stay safe.

Click the "Forgot password?" option on the 11wickets login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. The process is completely secure and is completed within a few minutes. If you have trouble, get help via live chat.

Account verification is important for safe and smooth withdrawals. 11wickets may request identity verification when a withdrawal above a certain amount is made. Submitting a photo of your national ID or passport along with proof of current address speeds up verification. Withdrawals on a verified account are processed faster.

Yes. The 11wickets website is fully mobile-friendly. You can easily log in from the browser of any smartphone. The web experience works equally well on both Android and iOS. Playing games, depositing and withdrawing are all possible on mobile.

Deposits and Withdrawals

Depositing into 11wickets via bKash is completed within just a few minutes. The deposited amount is added to your account balance instantly. The minimum deposit amount is ৳200. Always use the official payment gateway for secure transactions and keep the transaction reference number.

11wickets — log in, go to the deposit section, and select Nagad. Complete the payment from your Nagad app by following the instructions shown. The minimum deposit amount is ৳200. If the transaction is successful, your balance will be updated automatically. If you face any issues, contact live chat with your transaction details for assistance.

Withdrawal requests on 11wickets are generally processed within 5–30 minutes. The minimum withdrawal amount is ৳1,000. Fast withdrawals are available via bKash, Nagad, Rocket, and Upay. If your account verification is already complete before you request a withdrawal, the process will be even faster.

11wickets does not normally charge any extra fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. For bank transfers, your bank's standard charges may apply. Contact live chat for more details.

Yes. 11wickets supports both deposits and withdrawals via Rocket and Upay. bKash, Nagad, and bank transfer are also available. The minimum deposit for all methods is ৳200 and the minimum withdrawal is ৳1,000. Use whichever method is most convenient for you.

If a withdrawal has been pending for more than 30 minutes, contact 11wickets' 24/7 live chat support immediately. Provide the transaction reference number and time — the support team will assist you in Bengali. If your account verification is complete, the issue will be resolved faster.

Games & Rules

You can bet on BPL and various other cricket tournaments on 11wickets. Go to the cricket betting section to see a list of ongoing and upcoming matches. Select your preferred match and place bets on different markets including match winner, run totals, and number of wickets. Make sure you have enough balance in your account and bet responsibly.

Yes. The live casino section of 11wickets works fully on mobile browsers. Live dealer games from Evolution Gaming and Ezugi run smoothly on smartphones. Keep a stable internet connection for the best experience. A 4G or Wi-Fi connection gives the best results.

RTP (Return to Player) is the average percentage of total wagered money that a game returns as winnings over the long term. For example, a 96% RTP means that, on average, ৳96 may be returned for every ৳100 wagered. However, this is an average figure — results in a single session may vary. 11wickets uses games from trusted providers to ensure fair play.

Volatility measures the frequency and size of rewards in a slots game. High-volatility games offer larger rewards less frequently; low-volatility games offer smaller rewards more frequently. 11wickets features games from PG Soft and Pragmatic Play across different volatility levels. Before playing, choose a volatility level that suits your budget.

Aviator is a crash-style game by Spribe. A plane starts flying across the screen and a multiplier keeps rising. If you cash out before the plane crashes, you win at that multiplier. To play Aviator on 11wickets, go to the casino section and select the game from the crash games section. Play responsibly by setting limits.

Bonuses & Promotions

New accounts on 11wickets receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus, giving you a total balance of ৳2,200. To claim the bonus, select the applicable promo code or offer when making your first deposit after registering your account.

A wagering requirement is the number of times you need to bet the bonus amount before you can withdraw it. The wagering requirement for the 11wickets welcome bonus is 25x. This means that if you receive a ৳1,200 bonus, you will need to place a total of ৳30,000 in bets before you can withdraw. Place bets across different games to meet this — play patiently.

The 11wickets VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback starts at 0.2% from Bronze and goes up to a maximum of 0.8% weekly cashback at the Diamond tier. Regular and active play makes it possible to advance to higher tiers. VIP members also receive priority support.

11wickets regularly offers special deals through various promotions, which may include free spins or extra bonuses. To stay updated on the latest promotions, check the promotions section of your account regularly or ask via live chat. All bonuses are subject to their own terms and conditions.

Yes. Regular players receive weekly cashback through the 11wickets VIP program. Special events, tournaments, or seasonal reload bonus offers may also be available from time to time. Check the promotions page regularly and stay in touch with support so you don't miss any offers.

Security & Responsible Gaming

11wickets uses SSL encryption technology to keep all your personal and financial information secure. All transactions pass through encrypted channels. Your information is not sold or shared with third parties. Read our Privacy Policy for more details.

11wickets is for users aged 21 and above only. When registering an account, you confirm that you are 21 years of age or older. Minors are not permitted to open an account, and any account found to belong to a minor will be suspended. Please raise awareness about online gaming within your family.

Yes. 11wickets has responsible gaming tools. You can temporarily close your account for a set period (self-exclusion) if you wish. To use this option, contact live chat or email [email protected]. Visit our Responsible Gaming page to learn more.

11wickets is committed to responsible gaming. If you feel that gaming is having a negative impact on your life, let us know via live chat right away. We will help you set safe limits and, if needed, find professional support. Visit the Responsible Gaming page for more information.

11wickets uses games from internationally recognized providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. Games from these providers are powered by a Random Number Generator (RNG), which ensures the fairness of results. All game outcomes are entirely random and not predetermined.

The 11wickets support team is available 24/7 in Bengali. The live chat option on the website is the fastest way to reach us. To contact us by email, write to [email protected]. Support is available for any topic — account, transactions, games, or bonuses.

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