11wickets Privacy Policy

11wickets is a trusted online gaming and cricket betting platform that provides services to players in Bangladesh. We fully respect the privacy of our users. This privacy policy ("Policy") explains how 11wickets collects, uses, stores, and discloses your personal information.

This policy applies to the 11wickets website, mobile site, and all associated services. By using our platform, you are considered to have given your consent to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.

11wickets may collect information from you in various ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account on 11wickets, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)
• Preferred currency and language settings

2.2 Financial Transaction Information

To complete deposit and withdrawal processes, we collect the following information:

• bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Source or destination details

2.3 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

2.4 Gaming Activity Information

To improve your gaming experience and enforce responsible gaming policies, we collect:

• Gaming history and preferences
• Bet amounts and frequency
• Win and loss records
• Session duration and patterns

11wickets uses your information only for legitimate and specific purposes. The main purposes for which we use your information are described below:

3.1 Service Delivery and Operation

• Creating, verifying, and managing your account
• Completing deposit and withdrawal processes
• Providing bonuses and promotional offers
• Managing the VIP program
• Ensuring smooth operation of gaming services

3.2 Safety and Security

• Preventing fraud and unauthorized transactions
• Ensuring account security
• Anti-money laundering (AML) verification
• Age verification (confirming 21+)

3.3 Customer Support

• Providing 24/7 support in Bengali via live chat
• Handling complaints and resolving issues
• Maintaining communication via email

3.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Developing new features and products
• Market research and analysis

Cookies are small text files stored on your device. 11wickets uses cookies to improve your browsing experience and to deliver services effectively.

4.1 Types of Cookies We Use

• Essential cookies: Necessary to ensure the core functionality of the site — login sessions, language preferences.
• Functional cookies: Help remember your preferences — currency settings, theme preferences.
• Analytics cookies: Used to analyze user behavior and improve services.
• Security cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Control

You can choose to accept or reject cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some 11wickets services to not function properly.

11wickets does not sell your information. However, information may be shared with specific third parties in the following circumstances:

5.1 Service Provider Partners

We work with trusted technology partners who provide technical services, payment processing, and game software for our platform. These partners include Pragmatic Play, Spribe, JILI, PG Soft, and other game developers. These partners can only access the information necessary to provide their services.

5.2 Payment Processing

To complete your transactions, we share the necessary information with payment providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification.

5.3 Legal Obligations

We may be required to provide information to authorities in order to comply with legal directives from courts or regulatory bodies, to assist in fraud investigations, and to protect our rights or the rights of other users.

11wickets adopts advanced technical and organizational measures to keep your personal and financial information secure.

6.1 Technical Protection

• SSL encryption: All data transfers are secured through SSL/TLS encryption.
• Two-factor authentication: An additional layer of security for accessing your account.
• Firewall protection: Advanced firewall to prevent unauthorized access.
• Regular security audits: Regular audits to identify system vulnerabilities.

6.2 Organizational Protection

• Only authorized staff can access your information.
• All staff are trained on maintaining confidentiality.
• A complete log of data access is maintained.
• Staff are given only the minimum access necessary.

You have the following rights over your personal information:

7.1 Right to Access Information

You may request from 11wickets at any time to know what information we are storing about you. We will provide this information within a reasonable period of time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. This request can be made via our live chat or by emailing [email protected].

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, this request may not be fully fulfilled in cases involving legal obligations, ongoing dispute resolution, or fraud investigations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, such as if you do not wish to receive marketing communications.

11wickets retains your information only for as long as necessary. The retention period for different types of information depends on:

• Account information: For the duration the account is active and for a specified period after closure as required by law.
• Financial transaction records: For a period determined in compliance with financial regulations.
• Communication logs: For a reasonable period after the resolution of an issue.
• Analytics data: Generally retained for the long term after anonymization.

Once the retention period expires, data is securely deleted or anonymized in a way that prevents you from being identified.

11wickets strictly prohibits the use of the platform by anyone under the age of 21. We do not intentionally collect information from any person under the age of 21.

If we find evidence that someone under the age of 21 has registered, that account will be immediately suspended, the collected information will be deleted, and all transactions will be cancelled. Our age verification process helps ensure this protection.

11wickets uses technology infrastructure around the world. Your information may be processed or stored outside of Bangladesh. In such cases, we ensure that:

• Data transfers are conducted in accordance with international data protection standards.
• Adequate protection provisions are in place in the countries to which data is transferred.
• Our partners are bound by contractual data protection obligations.

11wickets reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Clearly displaying the date of the change on this page
• Showing a notification banner on the site

If you continue to use our platform after the changes, you will be considered to have accepted the updated policy. Therefore, it is recommended that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

We will try to respond to your request or complaint within a reasonable time after receiving it.