11wickets Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the 11wickets platform and all its services. These Terms form a legally binding agreement between you ("User") and 11wickets ("Platform", "we").

By creating an account, logging in, or using any service on the 11wickets platform, you confirm that you have fully read, understood, and agreed to these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

These Terms are written in Bengali and will be interpreted in accordance with the laws of Bangladesh. In the event of any dispute, the Bengali version will be considered the authoritative document.

Account Registration and Eligibility

To create an account and use the services on the 11wickets platform, the following eligibility requirements must be met:

• You must be at least 21 years old — this platform is for those aged 21 and above only.
• You must create an account on your own behalf and for personal purposes.
• Each person may create only one account. Creating or managing multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You must reside in an area where online gaming is legally permitted.

At the time of registration, you must provide your correct name, date of birth, mobile number, and other required details. As part of the identity verification (KYC) process, 11wickets may request a government-approved identity document at any time.

Account Security

Ensuring the security of your account is your own responsibility. The following rules must be strictly followed in this regard:

• Keep your login password strong and do not share it with anyone.
• Avoid logging in from public or shared computers.
• If you suspect any unauthorized use of your account, contact us immediately.
• Transferring or selling your account to anyone else is strictly prohibited.
• Make it a habit to log out at the end of each session.

11wickets will not be responsible for any loss caused by a third party accessing your account, unless it is proven to have occurred due to a security flaw in our system.

Deposits and Withdrawals

The following rules apply to financial transactions on the 11wickets platform:

• Deposit methods: Deposits can be made via bKash, Nagad, Rocket, Upay, and bank transfer.
• Minimum deposit: A minimum of ৳200 must be deposited by any method.
• Minimum withdrawal: A minimum of ৳1,000 can be withdrawn.
• Withdrawal time: The withdrawal process is generally completed within 5 to 30 minutes.
• Identity verification may need to be completed before requesting a withdrawal.
• Withdrawals must be made to the same account from which the deposit was made — withdrawals to third-party accounts are not accepted.
• To prevent money laundering, 11wickets reserves the right to investigate any suspicious transaction and suspend it if necessary.

Bonuses and Promotions

Various bonuses and promotional offers are available on the 11wickets platform. The following general terms apply to their use:

• Welcome bonus: A 120% bonus on the first deposit is available up to a maximum of ৳15,000.
• Wagering requirement: A 25x wagering requirement applies to the welcome bonus. For example: depositing ৳1,000 earns a ৳1,200 bonus, bringing the total balance to ৳2,200.
• A bonus offer cannot be used more than once.
• The specific wagering requirement must be met before the bonus can be withdrawn.
• If the requirement is not met before placing real-money bets with bonus funds, the bonus may be cancelled.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being closed.
• 11wickets reserves the right to change, suspend, or cancel any promotion.

Each promotion may have its own specific terms and conditions, which will be stated in the offer details. Those specific terms will take precedence over these general terms.

Betting Rules

The following rules apply to cricket betting, casino games, slots, and other gaming activities on the 11wickets platform:

• Once a bet is confirmed it cannot be cancelled or changed — except in special circumstances.
• 11wickets reserves the right to review the outcome of any bet affected by a technical error.
• If an event is cancelled, the stake for that bet will be refunded.
• If any attempt to fix a match or influence the outcome of a game is detected, the associated account will be closed.
• Placing bets from multiple accounts on the same match simultaneously (arbitrage) is prohibited.
• Each game or betting market has its own set maximum and minimum bet limits.

If there is a dispute regarding a game result, contact our customer support. In the event of a dispute, the 11wickets system log will be considered the final proof.

Prohibited Activities

The following activities are completely prohibited on the 11wickets platform. Violating these rules will result in the permanent closure of the account and all balances may be forfeited:

• Creating or managing multiple accounts.
• Creating an account using another person's identity.
• Any attempt to hack, manipulate, or defraud the system.
• Bonus abuse — claiming bonuses through multiple accounts or exploiting system loopholes.
• Money laundering or depositing funds from illegal sources.
• Using fraudulent payment methods.
• Playing using automated software, bots, or scripts.
• Defrauding other users on the platform.
• Intentionally exploiting technical errors or bugs.

Account Suspension and Closure

11wickets reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Failure to cooperate with the identity verification process.
• Involvement in fraudulent or deceptive activities.
• For accounts that have been inactive for a long period (more than 12 months).
• At the direction of a legal or regulatory authority.

Users may also request account closure at any time. However, all active bets must be settled before closure and any applicable withdrawal conditions must be met.

Responsible Gambling

11wickets takes responsible gaming very seriously. We are committed to protecting our users:

• Age limit: This platform is for those aged 21 and above only.
• Set your own limits — the option to set deposit limits, bet limits, and loss limits is available.
• If you feel that gambling is having a negative impact on your life, use our self-exclusion feature.
• Our support team is able to provide guidance on responsible gaming.

For more details, visit our Responsible Gaming page.

Privacy and Data Protection

11wickets gives the highest priority to protecting your personal information. Details of how we collect and use your data can be found on our Privacy Policy page.

We use SSL encryption and industry-standard security measures to protect your data. We never sell your personal information to third parties. However, we may be required to provide information to authorities due to legal obligations.

• Your information is used for account verification and management.
• Minimal information may be shared with relevant third parties for payment processing.
• You can opt out of marketing communications at any time.
• Even after account closure, some information is retained for a specified period for legal reasons.

Intellectual Property

All content on the 11wickets platform — logos, designs, software, game interfaces, text, graphics, and other elements — is protected under the intellectual property rights of 11wickets or its licensors.

• Copying, reproducing, or distributing any content from the platform is prohibited.
• Reverse engineering or decompiling any part of the platform is prohibited.
• Using the 11wickets logo or brand name without authorization is strictly prohibited.

General use of the platform for personal and non-commercial purposes is not considered a violation of intellectual property rights.

Limitation of Liability

11wickets accepts no liability for the following:

• Financial losses arising from bets placed based on the user's own decisions.
• Interruptions to gameplay caused by internet disconnection or device issues.
• Software errors from third-party game providers (where the error is not on our part).
• Force majeure events — natural disasters, war, cyberattacks, or government restrictions.
• Issues arising from the user's own erroneous transactions.

In any circumstance, 11wickets' maximum liability will be limited to the amount deposited by the user in connection with that specific incident.

Changes to Terms

11wickets reserves the right to change, amend, or revise these terms at any time. For significant changes, we will notify users in the following ways:

• By updating the "Last Updated" date on this page.
• By sending a notification to the registered email address.
• By showing a notification when logging in to the platform.

If you continue using the platform after any changes, you will automatically be considered to have accepted the new terms. If you do not agree to the new terms, please request account closure immediately.

Contact

If you have any questions, feedback, or complaints about these terms, please contact us:

• Live Chat: Bengali-language support available 24/7 — via the chat widget on the platform.
• Email: [email protected]

Our support team is always ready to answer any of your questions. We generally aim to respond to your inquiries as quickly as possible.