🛡️ Safe and Responsible Entertainment

Responsible Gambling at 11wickets is Our Priority

Play with enjoyment and within your limits — use deposit limits, self-exclusion, and time-out to keep your gambling in control at all times.

Let Gaming Be a Source of Fun

11wickets believes that online gaming should always be a form of entertainment — never a cause of financial pressure or mental distress. Our platform follows responsible gambling principles to keep every player protected.

When gaming starts turning from a habit into a problem, recognising it and taking the right steps is essential. 11wickets is committed to providing you with the protection tools that keep your gambling in control at all times.

Our responsible gambling measures are designed with Bangladesh in mind — support in Bengali, deposit limit setting via bKash and Nagad, and the ability to take a break at any time.

Important Notice

Online gaming is for persons aged 21 and above only. If you feel that gambling is having a negative impact on your life, please contact our 24/7 live chat or email us at [email protected].

Our Protection Tools

11wickets offers several effective responsible gambling tools that you can use at any time.

Deposit Limit

Set a Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded — this is the simplest way to keep your spending in check. Although the minimum deposit starts from ৳200, you can set your own limit lower.

Self-Exclusion

Take a Break from Playing

If you feel you need a break, use the self-exclusion option to suspend your account for a set period. You can take a short-term break (7 days to 6 months) or a long-term one. No transactions or gameplay are possible during the exclusion period.

Time-Out

Time-Out Feature

Use the time-out feature to temporarily close your account for anywhere from 24 hours to 30 days. No bets or deposits can be placed during this time. Use this option whenever you feel like pausing for a while.

Gaming History

Review Your Activity

View your complete history of deposits, withdrawals, and bets. Regularly reviewing your gaming patterns is an important part of responsible gambling. If you notice any unusual trends, take action immediately.

24/7 Support

Always Here for You

For any concerns or issues related to gambling, 11wickets Bengali live chat support is available 24 hours a day, 7 days a week. Our trained team will help you use the right tools.

Age Verification

Protection of Minors

11wickets strictly follows a 21+ age verification policy. Age is verified at the time of account registration. The use of device locks or parental control software at the family level is recommended to protect minors.

21+

For Adults Only

This platform is operated for persons aged 21 and above only. If there are minors in or around your home, please use password protection on your device.

Age Verification Policy

To open an account at 11wickets, users must prove their age. We believe it is essential to keep minors away from online gambling and we take strict measures toward that goal.

  • Providing a date of birth at registration is mandatory.
  • In any case of suspicion, account verification is paused.
  • You may be asked to submit identity proof documents.
  • Withdrawals may be held until verification is complete.
  • Providing false information will result in permanent account closure.

Assess Yourself

Think about the questions below. If your answer to one or more is "yes", it is time to seek help.

Do you repeatedly try to play in order to recover money you have lost?
Are you finding it hard to control your gambling or unable to stop?
Is gambling causing problems with your family or work?
Are you gambling with money meant for essential expenses?
Do you feel restless or irritable when you are not gambling?
Are you hiding your gambling from family or friends?

How to Get Help

If any of the above signs appear, take the following steps right away:

1

Contact Live Chat

Reach out directly on 11wickets 24/7 Bengali live chat and let us know you want help — our team will take immediate action.

2

Activate Time-Out or Exclusion

Activate a time-out or self-exclusion yourself from Account Settings — no waiting required.

3

Set a Deposit Limit

Reduce your current limit. The change may take up to 24 hours to come into effect.

4

Write to Us by Email

Email [email protected] with details of your situation — we will assist you with full confidentiality.

Core Principles of Responsible Gambling

Play Within Your Limits

The first principle of responsible gambling is to always set financial and time limits before playing. At 11wickets you can easily adjust these limits from Account Settings. Remember — gambling is a form of entertainment, not a source of income.

Never Gamble with Borrowed Money

Never place bets using money borrowed from friends, family, or financial institutions. Only gamble with money whose loss would have no impact on your daily life. Financial security comes first.

Taking Breaks is Important

Avoid playing for long stretches without stopping. Take regular breaks and spend time with family. There is plenty of enjoyment in life outside of gambling. The time-out feature at 11wickets helps you take that break.

Play with a Clear Head, Not on Emotion

Do not place larger bets out of anger or frustration after a loss. Stay completely away from gambling under the influence of alcohol or substances. Play thoughtfully when you are in the right state of mind.

Know the Odds Before You Play

The outcome of every game is completely random and no strategy or method can guarantee a win. Both winning and losing are normal. The thought of "I will definitely win next time" is dangerous.

Keep Your Family Informed

Let a trusted family member know about your gambling. If they notice changes in your behaviour, pay attention. Mutual accountability plays a major role in preventing problem gambling.

Contact Us for Support

If you feel gambling is becoming a problem, do not fight it alone. The 11wickets support team is always by your side.

Live Chat Support

Contact our Bengali live chat at any time, day or night. Your situation will be handled with complete confidentiality. You can get help activating self-exclusion, deposit limits, or time-out.

Available 24/7 in Bengali

Email Support

Write out your situation in detail and send it by email. Our responsible gaming team will read your message and take appropriate action. All communications are kept completely confidential.

Responsible Gambling — Frequently Asked Questions

After logging in to your 11wickets account, go to the "Account Settings" section. There you will find deposit limit, time-out, and self-exclusion under the "Responsible Gambling" option. If you have trouble activating any tool, get help via 24/7 live chat.

Your account cannot be reactivated before the self-exclusion period ends. For long-term exclusions, an additional reflection period is given after the term expires. This protection is there for your own benefit.

Yes, but a reduction takes effect immediately, while a request to increase the limit takes at least 7 days to come into effect. This delay is intentional — to prevent impulsive decisions and allow you to act with careful thought.

Use strong passwords on your devices and do not share them with minors. Use parental control software. Always log out of your 11wickets account. Keep browser password saving turned off on your computer or phone.

First, activate self-exclusion and let our support team know. For financial problems, seek help from a trusted family member or friend. Never try to recover lost money by borrowing — this only makes the problem worse.

Yes, complete confidentiality is maintained. All responsible gambling communications are protected by SSL encryption and are not shared with third parties. Read our privacy policy for more details.

Enjoy Safely — at 11wickets
Fun Comes with Responsibility

Gamble responsibly, stay within your limits, and let fun remain fun. We are always here if you have any questions.

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